In my last article, “Get comfy with conflict because it’s here to stay”, I described how to prepare your inner state for conflict resolution. The next step is to have that “conversation”. Yes, these can be tough, difficult and unnerving but with the right skills and attitude, a win-win outcome is within your reach.
Read MoreThis article continues from a previous one 'If workplace conflict is natural, what are the best strategies for its resolution?'. Whilst the latter looks at what the organisation could do to manage conflict more effectively, this article looks at what paradigm shifts we as individuals can make to get more comfortable when dealing with conflict.
Read MoreThe impact of workplace conflict is often intangible and therefore its high cost to businesses are rarely measured.The CPP Global Human Capital Report (2008) found that, on average, each employee spends 2.1 hours every week – approximately one day a month – dealing with conflict in some way (being involved in a disagreement, managing a conflict between co-workers, etc.). For the US alone, that translates to 385 million working days spent every year as a result of conflict in the workplace (equating to approximately $359 billion in paid hours in 2008).
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